Appointment Reminders & Follow-ups
Intelligent reminder sequences that cut no-shows and automatically handle rescheduling.
No-shows and last-minute cancellations cost a typical practice revenue every month. Staff spent hours making reminder calls that often go to voicemail, and when patients do cancel, those slots rarely get filled.
- ✗ Frequent no-shows and last-minute cancellations
- ✗ Hours spent on reminder calls
- ✗ Voicemails rarely returned
- ✗ Cancelled slots not refilled
We built an automated SMS and email sequence with smart timing based on appointment type. When patients indicate they need to cancel, AI handles rescheduling requests and offers available slots—all without staff intervention.
- Multi-channel reminders (SMS + email)
- Smart timing based on appointment type
- AI-powered reschedule handling
- Waitlist notification for openings
No-shows dropped dramatically, and when patients do need to cancel, most are automatically rescheduled. It's designed to fill more of the schedule and recover revenue lost to no-shows.
The Reminder Sequence
When a patient replies "R" to reschedule, the AI assistant takes over. It checks availability, offers the patient 2-3 options that work with their preferences, and books the new appointment—all via text. No staff phone calls required.
Works For Any Appointment-Based Business
Medical practices, dental offices, specialists, mental health providers, physical therapy
Accounting firms (tax prep, quarterly reviews), law offices, consulting practices
Salons, spas, home services, real estate showings, tutoring centers